- After logging in, remember to
- Check to see if you’re on the correct event page link
- refresh the screen if you don’t see the video player appearing
- empty cache
- try a different browser
- restart your computer
- check the video and audio settings on your devices
- Choppy Video:
- Make sure you have strong internet connection. A low bandwidth could also affect the quality of the stream
- Make sure you have enough RAM on your computer running the program and possibly close other background apps
- No Sound:
- The volume of the video is not turned on automatically (Browsers’ restrictions for safety), so you must turn it on
- hover the mouse over the viewing screen and you will see a control bar at the bottom. UNMUTE the sound icon and pull up the volume control
- Make sure your device’s volume is on
- Video player too small:
- You can expand the player to full screen by double clicking in the player window and then on the full screen button
- Login issues:
- Check your email for your user name and log in with the password that you have set up during check out
- Reset the password
- Make sure you have purchased the Stream for access
If you have any questions, please email us: events@shapeshifterlab.com